Welcome to Figures and Dolls Store, your premier destination for high-quality anime collectibles! We take pride in delivering your favorite figures, dolls, and plushies with care and attention. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after shipping)
- Free Shipping – via EMS for orders over $50 (15-25 business days delivery after shipping)
Note for International Collectors: We ship worldwide (excluding some Asian regions and remote areas). Customs fees and import taxes are the responsibility of the recipient.
Returns & Exchanges
We want you to be completely satisfied with your anime collectibles. If you’re not happy with your purchase, we’re here to help!
Eligibility for Returns
To qualify for a return or exchange:
- Request must be made within 15 days of receiving your order
- Item must be in original condition (unopened, with all packaging and tags)
- All original accessories and documentation must be included
- No signs of wear or post-delivery damage
Non-Returnable Items
To protect our collector community, these items cannot be returned:
- Opened collectible figures (Bishoujo Figures, Nendoroids, etc.)
- Doll accessories removed from original packaging
- Plushies showing signs of use or without tags
- Items marked “final sale” or “limited edition”
How to Return an Item
Follow these simple steps:
- Contact us within 15 days at [email protected] using our return request template below
- Wait for approval – Our team reviews requests within 2 business days
- Package your item – Use all original packaging and protective materials
- Ship your return – Send to our warehouse at:
Figures and Dolls Store
2389 Ashton Lane
Austin, TX 78701
USA
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Figures and Dolls Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item Name: [Product Name]
Reason for Return/Exchange: [Please specify – damaged item, wrong item received, etc.]
[If exchange, please specify desired replacement item]
I confirm that:
– The item is in its original condition
– All original packaging and accessories are included
– The request is within 15 days of receiving the order
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Processing
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing takes 5-10 business days after approval (depending on your payment provider)
- Exchanges ship within 1-2 business days after we receive your return
Note: Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your collectible arrives damaged:
- Take photos of the damage and packaging
- Contact us within 48 hours of delivery
- We’ll arrange a replacement or refund at no cost to you
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend:
- Using trackable shipping
- Insuring your package for its full value
- Keeping your shipping receipt until the process completes
For international returns:
- Mark packages as “Returned Goods” to avoid customs charges
- Returns typically take 3-4 weeks to reach our warehouse
Need Help?
Our collector support team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 2 business days.
Remember: We treat every return with the same care we package our collectible figures!