Welcome to Figures and Dolls Store! We’re passionate about bringing anime figures and collectibles to enthusiasts worldwide. Below you’ll find answers to our most common questions about our products, shipping, payments, and more.

About Our Store

Q: What kind of products do you specialize in?
A: We specialize in high-quality anime collectibles including Bishoujo Figures, Nendoroids, plushies, and dolls. Our inventory focuses on premium figures from manufacturers like Good Smile Company, with particular emphasis on detailed statues and articulated action figures.
Q: What makes your store different from other figure retailers?
A: We combine worldwide accessibility with collector-focused packaging and shipping options. Our team consists of fellow collectors who understand the importance of mint-condition items and discreet packaging for valuable collectibles.

Product Questions

Q: Are your figures authentic licensed products?
A: Absolutely! We only sell 100% authentic figures from licensed manufacturers. Each item comes in its original packaging unless otherwise noted in the product description.
Q: Do you carry limited edition or exclusive figures?
A: Yes! We frequently stock limited-edition releases and exclusive variants. These items are noted clearly in our product listings. Due to their nature, we recommend purchasing them quickly as they often sell out.
Q: Can I request a specific figure that’s not listed?
A: While we can’t guarantee availability, we welcome requests at [email protected]. Our team will check with suppliers and notify you if we can source your desired collectible.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two premium shipping methods:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
2. Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Q: Do you ship to my country?
A: We ship worldwide except parts of Asia and select remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
Q: How are figures packaged for shipping?
A: Every collectible is packed with:
– Reinforced cardboard boxes designed for international transit
– Bubble wrap and protective corners for fragile details
– Original manufacturer packaging when possible
– Discreet outer packaging to protect valuable items
Q: Will I need to pay customs fees?
A: International customers may be subject to customs fees depending on their country’s regulations. These fees are the responsibility of the buyer. We include all necessary customs documentation with international shipments.

Payments & Orders

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Q: Can I cancel or modify my order?
A: You may request order changes within 12 hours of placement by emailing us immediately at [email protected]. After this window or once processing begins, we cannot guarantee modifications.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date for:
– Damaged or defective items (we provide pre-paid return labels)
– Incorrect items shipped
Refunds or exchanges are processed once we receive and inspect the returned item.
Q: Can I return an item just because I changed my mind?
A: We accept returns for change of mind, but the customer is responsible for return shipping costs. The item must be unopened and in original condition with all packaging intact.
Q: How long do refunds take to process?
A: Refunds are typically processed within 3-5 business days after we receive the returned item. The time for the refund to appear in your account depends on your payment provider.

Customer Support

Q: How can I contact customer service?
A: Our anime-loving support team is available at [email protected]. We typically respond within 24-48 hours.
Q: Do you have a physical store location?
A: Our headquarters are at 2389 Ashton Lane, Austin, US 78701, but we operate primarily as an online store to serve collectors worldwide.

Didn’t find your answer here? Contact our friendly support team at [email protected] – we’re happy to help fellow collectors!